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Technical Problems with Global Visa/Passport System

The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations.  This issue is worldwide and is not specific to any particular country or visa category.  We recognize and deeply regret the inconvenience to travelers.  We are doing everything possible to return passports with visas as soon as we are able to complete processing.  We regret that we are currently unable to predict how long the delay will be.

Applicants who interviewed with the U.S. Embassy after July 20 and who would like their passports returned to them without the U.S. visa may contact and provide their name, passport number, and collection ticket number.

Applicants who have an urgent need to travel to the United States may contact with their name, passport number, and nature of the emergency.  Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling. 

We appreciate your patience as we work to resolve this matter and apologize for the inconvenience. 

For current information please visit the State Department’s visa webpage. We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.


Welcome to the U.S. Embassy Harare Consular Section website.
The Embassy processes visas for applicants who normally
reside in Zimbabwe.  We are located inside the U.S. Embassy,
172 Herbert Chitepo, Harare.  Non-immigrant visa interviews
are conducted Monday-Thursday by appointment only.

Please Note: The American Embassy offices are closed on
Zimbabwe and US public holidays. 
Click here to see a list of dates.

*Applications for both immigrant and non-immigrant
visas require a personal interview, by appointment only. 
No one may accompany applicants, with the exception
of minor children, who may bring a parent or adult.

What is a Visa?

A citizen of a foreign country who wishes to enter the United
States must first obtain a visa. This visa can be a non-
immigrant visa for a temporary stay, or an immigrant visa for permanent residence.  A U.S. visa entitles the holder to travel
to the United States and apply for admission; it does not
guarantee entry.  An officer of the Immigration and
Naturalization Service at the port of entry determines the
visa holder's eligibility for admission into the United States.

For information on U.S. visa requirements, including studying, doing business or just visiting, please visit the U.S. State

Department visa information page:

Click here for a list of the different visa types for temporary visitors.

Citizens of countries within the Visa Waiver Program do not
require a visa if their passports conform to certain standards
and they pre-register their travel via Electronic System for the
Travel Authorization (ESTA)
prior to traveling to the United

If you forgot to return your I-94 form when exiting from the
United States, please visit this website for information:

Security Notice

Please do not bring electronic devices (mobile phones, radios, recorders, computers, PDAs, cameras, walkmans, etc.) with
you when you come to the U.S. Embassy. You and
your effects will be screened at the entrance. Prohibited items
are not allowed entry. Bringing such items will delay your
entry and may cause you to miss your appointment. 

Penalties for Misrepresentation 
Please keep in mind that either your electronic or actual
signature on any visa application form is your guarantee that
all information you provide is true and correct.  You are
personally and legally responsible, even if a travel agent or
someone else prepares documents for you.  Any
fraudulent documents or misleading statements may result
in your permanent ineligibility for any future visa.


Please note that the Embassy does not deal with visa brokers
or visa fixers.  Anyone who claims they can guarantee visa
issuance or expedite visa processing is lying.  The Embassy
treats allegations of fraud or malfeasance in visa processing
very seriously.  If you have specific information about an
incidence of fraud or malfeasance, please contact our office
at or call 04-250-593.

Attention: Technical Problems with Global Visa/Passport System

  • The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.

Travel & Tourism in the U.S.

  • Tourism Badge

Global Economic Statecraft Day

New Visa Processing Fees Notice

  • New Visa Processing Fees

    Effective April 13, 2012, the Department
    of State will adjust visa processing fees. 
    The fees for most nonimmigrant visa
    applications and Border Crossing
    Cards will increase, while all
    immigrant visa processing fees
    will decrease. Click here for more
    information on the new
    Visa processing fees.

Visa Waiver Notice

  • All "Visa Waiver" travelers must pre- register their travel to the U.S. through ESTA. Click here for more information about the Visa Waiver program and ESTA registration.

Important Info

  • "Domestic employees and students should click here (PDF 248KB) for important information about your rights while employed or studying in the United States.

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