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U.S. Citizen Services

Emergency Contacts & Services

In the event of an emergency, citizens should contact the U.S. Embassy Duty Officer (available 24 hours a day, 7 days a week) at 04-250-593 from a Zimbabwean mobile phone or +263-4-250-593 when dialing from the United States. Citizens may also send an emergency text message using WhatsApp to +263-772-124-896 from a Zimbabwean or US mobile phone. 

Dialing Instructions: The country dialing code for Zimbabwe is 263. The city of Harare city code is 04. Dial 04 from a land line outside of Harare and 04 from a mobile phone within Zimbabwe, but dial the country code and then 4 from the United States.

From a Zimbabwean mobile phone: 04-250-593

From a Harare land line: 250-593

From a land line outside of Harare: 04-250-593

From the United States or outside of Zimbabwe: +263-4-250-593

Important Numbers (the 04 code is used when calling from a Zimbabwean mobile phone or land line outside of Harare):

Important Numbers:  

U.S. Embassy

Emergency WhatsApp text  



Ambulance, MARS 04-771-221
Ambulance, EMRAS 04-250-011
Zimbabwe Police 04-777-777
Fire Brigade 04-783-983







Routine Contact:


General: The safety and security situation in Zimbabwe is unpredictable, and subject to sudden change.  The country suffers from a crumbling infrastructure that makes road travel hazardous, communications unreliable, and emergency medical care problematic.  Telephone, cell, and electrical outages are common.

Arrest: If you are arrested, you should request to speak with the American Embassy in Harare immediately.  The phone number is 263-04-250-593 from a Zimbabwean mobile phone, or +263-4-250-593 when dialing from the United States.  This number is manned 24 hours/day, and the receptionist will put you or local authorities in contact with the Embassy staff.  If you cannot reach the Embassy, try to contact someone locally who can.  You can access a list of attorneys in Zimbabwe here.

Medical and Hospitalization:  For a list of medical facilities and specialists, click here.  The list is not meant to be exhaustive or definitive nor does it represent either a guarantee of competence or endorsement by the Department of Sate or the American embassy. It does indicate that they have been utilized by the American community in the past.  If you do require hospitalization or have been in an accident, please contact the American Embassy in Harare as soon as practical by telephone at 04-250-593 from a Zimbabwean mobile phone or +263-4-250-593 when dialing from the United States, or by e-mail to (this e-mail is available 24 hours per day but only checked during business hours).

Death: Report the death of an American Citizen to the Embassy in Harare as soon as possible. Death reports are accepted 24 hours per day by telephone 04-250-593 from a Zimbabwean mobile phone or +263-4-250-593 when dialing from the United States, or by e-mail to (this e-mail is available 24 hours per day but only checked during business hours). The Embassy and the U.S. State Department can help with notification of next of kin, assist with making arrangements for shipment of the remains, provide the Consular Report of Death (used in place of a death certificate in the U.S.) and assist with the estate. Please note that the Embassy cannot pay to return remains to the United States nor to intern remains overseas, but can help receive and transfer funds to pay for these services.

Victims of Crime: If you are the victim of a crime, first get to a safe location and seek medical attention, if needed. Then, notify local authorities and the U.S. Embassy in Harare.  You can reach the Embassy by telephone at 04-250-593 from a Zimbabwean mobile phone or +263-4-250-593 when dialing from the United States, or by e-mail at  

We can assist you with such issues as: replacing a stolen passport; contacting family, friends, or employers; obtaining appropriate medical care; addressing emergency needs that arise as a result of the crime; obtaining general information about the local criminal justice process and information about your case; obtaining information about local resources to assist victims, including foreign crime victim compensation programs; obtaining information about crime victim assistance and compensation programs in the U.S.; and obtaining a list of local attorneys. 

Consular officials cannot, however, investigate crimes, provide legal advice or represent you in court, serve as official interpreters or translators, or pay legal, medical, or other fees for you. For more information about services available to victims of crime, please see the U.S. State Department website.

In addition, victims of crimes may be eligible for assistance or compensation from state crime victims assistance programs, which vary from state to state. Please click here for information about each state’s program.

In addition, information about sexual assault crisis hotline information, counseling services, and other services for crime victims is available here.


























New Processing Fees Notice

  • Schedule of Fees of Consular Services Fees
    New Processing Fees
    Effective September 12,
    2014, the Department of State
    will adjust processing fees for some
    U.S. citizens. The fees for most 
    services will remain the same.
    Click here
    for the current schedule of Consular

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  • Warden Messages Please read all messages and alerts for Zimbabwe.

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