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Consular Section Telephone inquiry hours: Monday - Thursday 11:00 -12:00 and 13:30 -16:00, Friday 9:00 -11:30.
Tel: 250-593 ext. 4751

Email Inquiries:

U.S. Citizen Services (i.e. Passports, Reports of Birth Abroad):

Walk in hours Monday 13:30 - 15:30 (Passport services only, no Consular Reports of Birth Abroad)

Tuesdays and Thursdays 13:30 - 15:30 *By appointment only Passport services and Consular Reports of Birth Abroad)

Non-Immigrant Visa Inquiries

Walk-in hours - None.

Document drop-off for pending cases Monday -Thursday 10:30 -11:30. 

Immigrant Visa and Visa Lottery Inquiries

Walk-in hours - None. 

Document drop-off for pending cases Monday - Thursday 14:00 - 15:00.

Notarial Services

Walk-in hours: Monday 13:30 - 15:30

Tuesdays and Thursday 13:30 - 15:30 *By appointment only

Please note, the Embassy is closed for routine services during U.S. and Zimbabwe Holidays.




Make an Appointment

  • There is no longer any need to wait for routine American Citizen Services.  Click here to schedule an appointment for passport renewal, birth of a child, notary services, or even extra pages for your passport.