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American Citizen Service Hours:

Monday – Thursday
11:00 - 12:30, 14:00 - 15:30 Walk-in service, by Appointment only after 16:00

Fridays: 9:30 - 11:30

Non-Immigrant Visa Interviews by Appointment Only:
Monday – Thursday
08:00 – 11:00

Immigrant Visa Document Drop:
Monday – Thursday
14:00 – 15:00

Visa/Passport Pick-up:
Monday – Thursday
15:00 – 16:00

Please note, the Embassy is closed for routine services during U.S. and Zimbabwe Holidays.

Please note, the Embassy Cashier closes at 3:30 if you have to make a payment

Contact Us:
To contact the Consular Section for routine matters, please send an email

If you are an American citizen suffering an emergency, please call the Embassy at 04-250-593 or 04-250-594.

PLEASE NOTE: The U.S. embassy will not accept any U.S. dollars more than 10 years old.